Advanced Guide Troubleshooting

Contents > Routine Maintenance > Cleaning the Paper Feed Roller

# Cleaning the Paper Feed Roller

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1. Make sure that the power is turned on, and remove any paper from the Rear Tray.

1. Open the printer properties dialog box.

See Opening the Printer Properties Dialog Box (Windows).

1. Clean the Paper Feed Roller.

(1) Click the Maintenance tab.

(2) Click Roller Cleaning.

(3) Confirm the displayed message, and click OK.

The Paper Feed Roller will rotate as they clean.

1. Make sure that the Paper Feed Roller stops rotating. When the message appears, load paper.

Load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

Set the Paper Thickness Lever to the left. See Front View.

1. Confirm the displayed message, and click OK.

The paper that is loaded in the printer will feed through the printer and be ejected.

Do not perform any other operations until the printer completes the cleaning of the Paper Feed Roller.

1. When the completion message appears, click OK.

If the problem is not resolved, turn off the printer, disconnect the power plug, and then wipe the Paper Feed Roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller manually in the direction of the arrow (B) as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your Canon service representative.

1. Make sure that the power is turned on, and remove any paper from the Rear Tray.

1. Open the Canon IJ Printer Utility dialog box.

See Opening the Canon IJ Printer Utility (Macintosh).

1. Clean the Paper Feed Roller.

(1) Make sure that Cleaning is selected in the pop-up menu.

(2) Click Roller Cleaning.

(3) Confirm the displayed message, and click OK.

The Paper Feed Roller will rotate as they clean.

1. Make sure that the Paper Feed Roller stops rotating. When the message appears, load paper.

Load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

Set the Paper Thickness Lever to the left. See Front View.

1. Confirm the displayed message, and click OK.

The paper that is loaded in the printer will feed through the printer and be ejected.

Do not perform any other operations until the printer completes the cleaning.

If the problem is not resolved, turn off the printer, disconnect the power plug, and then wipe the Paper Feed Roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller manually in the direction of the arrow (B) as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your Canon service representative.

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