Advanced Guide > Troubleshooting > If You Cannot Resolve the Problem

# If You Cannot Resolve the Problem

If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the printer or a Canon service representative.

Canon support staff are trained to be able to provide technical support to satisfy customers.

caution

- If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or your Canon service representative. Never attempt to repair or disassemble the printer yourself.

- Attempts by customers to repair or take apart the printer will invalidate any warranty regardless of whether the warranty has expired.

Before contacting your Canon service representative, confirm the following:

- Product name:
  * Your printer's name is located on the front cover of the setup manual.

- Serial number: please refer to the setup manual

- Details of the problem

- What you tried to solve the problem, and what happened

Page top