Advanced Guide > Troubleshooting > Message Appears on the Computer Screen

# Message Appears on the Computer Screen

Service Error 5100 Is Displayed

Writing Error/Output Error/Communication Error

Error Number: 300 Is Displayed

Error Number: 1700 Is Displayed

Ink Info Number: 1688 Is Displayed

Ink Info Number: 1686 Is Displayed

Other Error Messages

## Service Error 5100 Is Displayed

- Check: Is the movement of the FINE Cartridge Holder blocked?

  Cancel printing from your computer, turn off the printer. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving.

  important

  - Be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.

  Turn the printer back on.

  If the problem is not resolved, contact your Canon service representative.

## Writing Error/Output Error/Communication Error

- Check 1: If the Power lamp is off, make sure that the power plug is plugged in, then turn the printer on.

  While the Power lamp is flashing green, the printer is initializing. Wait until the Power lamp stops flashing and remains lit green.

- Check 2: Make sure that the printer port is configured appropriately in the printer driver.

  * In the following instructions, "XXX" signifies your printer's name.

  1. Log on as a user account with administrator privilege.

  2. Click Control Panel, then Printer under Hardware and Sound.

     In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.

     In Windows 2000, click Control Panel then Printers.

  3. Right-click the Canon XXX icon, then select Properties.

  4. Click the Ports tab to confirm the port settings.

     Make sure that a port named USBnnn (where "n" is a number) with Canon XXX appearing in the Printer column is selected for Print to the following port(s).

     If the port setting is not correct, reinstall the printer driver or change the port setting according to the interface you are using.

- Check 3: Make sure that the USB cable is securely plugged in to the printer and the computer.

  - If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

  - There could also be a problem with the USB cable. Replace the USB cable and try printing again.

- Check 4: Make sure that the printer driver is installed correctly.

  Uninstall the printer driver following the procedure described in Uninstalling the Printer Driver and reinstall it following the procedure described in your setup manual.

- Check 5: Check the status of the device on your computer.

  Follow the procedure below to check the status of the device.

  1. Click Control Panel, Hardware and Sound, then Device Manager.

     If the User Account Control screen is displayed, follow the on-screen instructions.

     In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.

     In Windows 2000, click Control Panel, System, then Device Manager on the Hardware sheet.

  2. Double-click Universal Serial Bus controllers then USB Printing Support.

     If USB Printing Support is not displayed, make sure that the printer is correctly connected to the computer.

     Check 3: Make sure that the USB cable is securely plugged in to the printer and the computer.

  3. Click the General tab and make sure that there is no indication of a problem with the device.

     If a device error is displayed, refer to Windows help to resolve the error.

## Error Number: 300 Is Displayed

- Check 1: If the Power lamp is off, make sure that the power plug is plugged in, then turn the printer on.

  While the Power lamp is flashing green, the printer is initializing. Wait until the Power lamp stops flashing and remains lit green.

- Check 2: Make sure that the USB cable is securely plugged in to the printer and the computer.

  - If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

  - There could also be a problem with the USB cable. Replace the USB cable and try printing again.

- Check 3: Make sure that your printer's name is selected in the Print dialog box.

  Opening the Page Setup and Print Dialog Box (Macintosh)

## Error Number: 1700 Is Displayed

- See Eight flashes: in Alarm Lamp Flashes Orange and take the appropriate action.

## Ink Info Number: 1688 Is Displayed

- See Four flashes: in Alarm Lamp Flashes Orange and take the appropriate action.

## Ink Info Number: 1686 Is Displayed

- See Sixteen Flashes: in Alarm Lamp Flashes Orange and take the appropriate action.

## Other Error Messages

- Check: If an error message is displayed outside the printer status monitor, check the following:

  - "Could not spool successfully due to insufficient disk space"
    Delete any unnecessary files to increase the amount of free space on the disk.

  - "Could not spool successfully due to insufficient memory"
    Quit other running applications to increase available memory.
    If you still cannot print, restart your computer and retry printing.

  - "Printer driver could not be found"
    Uninstall the printer driver according to the procedure described in Uninstalling the Printer Driver, and then reinstall it.

  - "Could not print Application name - File name"
    Try printing again once the current job is complete.

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