This Readme file provides the latest information.
                                                          07/27/98
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Contents

1. Limitations
2. General troubleshooting solutions
3. Solutions for the local printer
4. Solutions for individual printers
5. Solutions for the network printer (for administrators)
6. Solutions for the Paper Memory Utility (DFX-8500)
7. Limitations for NDS printers
8. Solutions for Windows shared printers

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1.   Limitations

1-1. You can use EPSON Status Monitor 2 with various network
     environments and operating systems.

     (Explanation)
     Refer to the following table. 

          OS        Local Connection  NetWare Queue  TCP/IP print
     ------------------------------------------------------------
     Windows 95     possible          possible       possible
     Windows 98     possible          impossible     possible
     Windows NT3.51 impossible        possible       possible
     Windows NT4.0  possible          possible       possible

1-2. "Job Status" doesn't work on WindowsNT3.51,NT4.0.

     (Explanation) 
     "Job Status" doesn't work on Windows NT 3.51 or 4.0. If you 
     want to check a job's status on Windows NT 3.51, use Print 
     Manager. If you want to see the job status on Windows NT 4.0,
     double-click your printer's icon in the Printers folder.


1-3. When uninstalling, error (setup initialization error)sometimes is
     occurred.

     (Explanation) 
     When uninstalling the software, a setup initialization error
     may occur when an anti-virus program (such as Virus Buster) is
     enabled. If this happens, disable the anti-virus progam and 
     then run the uninstaller.

1-4. Printer information of Printer Status Window isn't shown for 
     local printer.

     (Explanation)
     The Printer Status Window shows the printer information for
     the network print server; it does not show the printer 
     information for the local printer.

1-5. Disk access occurs constantly on WindowsNT3.51.

     (Explanation)
     On Windows NT 3.51, you will notice more frequent disk accesses
     because the EPSON Status Monitor 2 frequently accesses the
     disk to immediately save printer information in the registry.

1-6. When monitoring a Windows shared printer with WindowsNT4.0, the 
     number of jobs is not displayed on the view screen.

     (Explanation)
     When EPSON Status Monitor 2 is monitoring a Windows shared 
     printer on Windows NT 4.0, it does not display the number of 
     jobs on the view screen. If you want to see the number
     of Windows shared printer jobs, open the Printers folder and
     double-click the icon for the printer to check the number of 
     print jobs.

1-7. When a NetWare shared printer is used in the remote printer mode, 
     monitoring can only be performed when connected at port 0.

     (Explanation)
     When a NetWare shared printer is used in the remote printer
     mode, it cannot be monitored unless it is connected to port 0. 
     Use the PCOSOLE tool in NetWare to make sure the printer's port 
     number is 0.

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2.   General troubleshooting solutions

     If you experience problems, check the following troubleshooting
     tips to find a solution. 

2-1. No printer can be monitored right after starting WindowsNT3.51
     (Cold boot).

     (Solution)
     Try logging on again; this frequently works.
     Remember that you need to wait until the computer is not
     accessing a disk before logging on.

2-2. In Windows 95, the uninstaller is terminated when EPSON TCP/IP
     Printing is enabled.

     (Solution)
     Disable EPSON TCP/IP Printing through SETUP.EXE, as follows:

     1. Run SETUP.EXE in the \esm2 (default) directory.
     2. Choose "No" at "EPSON TCP/IP Printing".
     3. Reboot the system according to the message.
     4. Run the uninstaller again.

2-3. When an anti-virus program is running, EPSON Status Monitor 2 
     cannot be installed.

     (Solution)
     Turn off the anti-virus program before installing EPSON Status 
     Monitor 2.

2-4. Even after you changed the target printer for "Print to (P)" in
     the "Details" tab under the printer's Properties, EPSON Status
     Monitor 2 continues to monitor the printer which was set before
     you changed it.

     (Solution 1)
     Restart the Main Window and the Background Monitoring for EPSON
     Status Monitor 2 as follows:

     1. Close and reopen the Main Window.
     2. Choose "Background Monitoring" from the "Setting (S)" menu.
        After choosing "stop monitoring now", the Background 
        Monitoring icon will disappear.
     3. Choose "Background Monitoring" once again and choose "monitor
        now".

     The EPSON Status Monitor 2 will now monitor the new printer.

     (Solution 2)
     Reboot the computer.

2-5. Cannot uninstall "EBPrinter" by "EPSON Printer Utility Uninstall
     ".
     
     (Solution)
     Remove the check mark on "EBPrinter" in the "Utility" tab for
     "EPSON Printer Utility Uninstall".

2-6. If you monitor many printers on the Main Window, you may get a
     memory caution (lack of memory) message.

     (Solution 1)
     Increase the disk space enough for virtual memory.

     (Solution 2) 
     Close the Main Window when you do not need to monitor printers
     through it.

2-7. When EPSON Status Monitor 2 is running, SCANDISK does not work
     properly.

     (Solution)
     If you want to execute SCANDISK, you should stop all EPSON
     Status Monitor 2 actions including background monitoring.

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3.   Solutions for the local printer

     You can take one solution even if more than two solution are
     written.

3-1. "Searching..." or "Unable to find printer" is displayed on the
     EPSON Status Monitor 2 Main Window.

     (Solution)
     Turn on the printer before turning on the computer.

     Note: While printing, don't use the "Refresh" command; this can
     slow down printing.

3-2. Printing speed is becoming slower.

    (Solution)
     Don't start EPSON Status Monitor 2 while you are printing. This
     may slow down printing.

3-3. You get a communication error.

     (Solution 1)
     Choose "Enable bi-directional support for this printer" under
     "Spool Settings" in the Details tab of the printer's Properties.

     Important: This setting is sometimes changed by the operating 
     system. You need to confirm this setting again.

     (Solution 2)
     Make sure the printer is turned on and all the cables are
     properly connected. If you still have a communication error,try
     using the "Refresh" command.

     Note: Don't use the "Refresh" command while printing as this may
     slow down printing.

3-4. The printer's status does not change.

     (Solution)
     Make sure the printer is turned on and all the cables are
     properly connected. If you still have a communication error,try
     using the "Refresh" command.

     Note: Don't use the "Refresh" command while printing as this may
     slow down printing.

3-5. In Windows 95, a Communication error occurs sometimes when the
     ECP printer port is selected.

     (Solution)
     Change the printer port setting and also change the setting in
     the computer's BIOS. Boot the computer and go into Setup. In the
     CMOS BIOS screen, change the LPT port mode accordingly.

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4.   Solutions for individual printers

     You can take one solution even if more than two solution are
     written.

4-1. (DFX-8500 problem)Changing to the consumable information on the
     Status Window is slow.

     (Solution)
     EPSON Status Monitor 2 gets paper information from the printer
     and this data is large. Therefore it is slower than other
     printers. Communication time depends on the performance of the
     PC, too.

4-2.(DFX-8500 problem)If the PC to which the DFX-8500 is connected
     displays the EPSON Status Moniotor 2 consumable information, 
     another PC in the network cannot monitor that printer.

     (Solution)
     Make sure that the local user is trained not to display the
     consumable information for the printer.

4-3.(DFX-8500 problem)When you display the consumable information,
     Printing slows down.

     (Solution)
     EPSON Status Monitor 2 is getting a large amount of data from
     the printer, which makes printing speed slower. To speed up
     printing, close the consumable information window.

4-4.(Page printer problem)When you monitor a page printer through
     C82345*, an LPT1 write error ocurs.

     (Solution)
     Update the ROM to Rev. TAG14B or later. (The last letter
     indicates the revision number.)

4-5. (Page printer, Windows 95 problem)An error ocurs when you print
     to EPSON TCP/IP Printer.

     (Solution)
     Choose a shorter name for the "Print to" box in the Details tab
     of the printer's Properties. For example:

     Old name:
      //EPSPN_TCPIP_Printers//255.255.255.255(EPL-N2000)
     
     New name:
      //EPSPN_TCPIP_Printers//255.255.255.255

4-6. (EPL-N1200/EPL-N2000, Windows NT 3.51 problem)If you print while
     monitoring printer status over a network from a Windows NT 3.51
     system, the printing may be interrupted.

     (Solution)
     Remove that printer from the list of monitored printers in the
     Status Monitor.

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5.   Solutions for the network printer (for administrators)

     You can take one solution even if more than two solution are 
     written.

5-1. A status message is incorrect because of the number of PCs
     connected and the monitoring intervals. 

     (Solution)
     The network printer and each PC's EPSON Status Monitor 2 
     communicate directly, causing network traffic. If there is too
     much network traffic, a communication error occurs and sometimes
     the status is reported incorrectly. In this case, stop
     monitoring the printer from one or more PCs or make the
     monitoring interval longer through EPSON Status Monitor 2.

5-2. Limitations on the number of the connections to the NetWare
     queue.

     (Solution)
     Connect only one print server to each queue. Refer to the
     C82357* User's Guide.

5-3. You cannot monitor a printer connected to a Netware 4.1x
     NDS queue.

     (Solution)
     The C82357* does not support NDS queues in NetWare 4.1X.Set up
     bindery emulation on the server and connect to the bindery queue.

5-4. You cannot monitor a NetWare queue printer beyond the IPX router.
     
     (Solution 1)
     You cannot monitor the printer because the default setting for
     IPX hops is 0. Change the number of the hops in SETUP.EXE. (The
     default location is \InstallDir\setup.exe.) If you set hops to
     more than 0, Network traffic will increase. Also, in a WAN
     environment, a dial-up automatically occurs which may incur
     charges.

     (Solution 2)
     When all NetWare shared printers cannot be monitored through the
     Main EPSON Status Monitor 2 window, use the "Refresh" command.If
     Background Monitoring causes a communication error,you should
     restart Background Monitoring.

5-5. When using EPSON Net! software (which is an accessory for the
     C82357*), a NetWare shared printer can not be monitored.

     (Solution)
     EPSON Net! and EPSON Status Monitor 2 do not work at the same
     time. First stop EPSON Net! and then run EPSON Status Monitor 2.

5-6. When using EPSON Status Monitor 2, EPSON Net! software (which is
     an accessory for the C82357*) does not work.

     (Solution)
     EPSON Net! and EPSON Status Monitor 2 do not work at the same
     time. First stop EPSON Status Monitor 2 and then run EPSON Net!.

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6.   Solutions for the Paper Memory Utility (DFX-8500)

6-1. The Utility window takes more than 1 minute to open.

    (Solution)
     Delete unnecessary printer drivers to shorten this time.

6-2. A banner sheet is printed when you save paper memory information
     to a NetWare printer.

     (Solution)
     Edit the capture portion of the NetWare login script to disable
     banner printing. Please refer to your operating system reference
     manual for other ways to turn off banner printing.

6-3. With Windows NT 4.0, an error message is displayed when the
     settings are saved from the Paper Memory Utility.

     (Solution)
     Wait a while and then save the settings again.

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7.   Limitations for NDS printers

7-1. When monitoring NDS printers, the client supplied by Novell must
     be used:

     When using Windows NT: Novell IntranetWare Client for Windows NT
     When using Windows 95: Novell IntranetWare Client 32 for Windows 95

7-2. When a '"'character is used in NDS queue or context,Printer Status 
     Window can't monitor printer status.

     (Explanation)
     When a " character is used in an NDS queue or context, the Printer
     Status Window can't monitor printer status because EPSON Status 
     Monitor 2 does not support the " character printer path.

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8.   Solutions for Windows shared printers

8-1. Windows shared printers cannot be monitored.

     (Solution)
     Check that the following settings have been made:

     1. Open the network computer properties of the computer that is
        supplying the Windows shared printer and make sure that the
        Microsoft network shared service is set up correctly in the
        network settings.

     2. Make sure EPSON Status Monitor 2 in installed on the computer
        that is supplying the Windows shared printer, and that Windows
        shared printer item is set to "monitor".

     3. Make sure that the shared printer is set to be monitored in 
        the EPSON Status Monitor 2 settings on the computer that uses
        the Windows shared printer.

8-2. With Windows NT 4.0, when the Windows shared printer is set to
     "monitor", if EPSON Status Monitor 2 is started, the application
     error window is displayed and the NetWare shared printer becomes
     impossible to monitor.

     (Solution)
     If you are monitoring a Windows NT 4.0 shared printer,make sure
     you are using Service Pack 2 or higher.

8-3. With Windows NT 3.51/NT 4.0, when the Windows shared printer is
     set to "monitor", the NetWare shared printer can no longer be
     monitored.

     (Solution)
     Start the control panel service, stop the EPSON Printer Status
     Agent service, and start EPSON Status Monitor 2.After EPSON
     Status Monitor 2 has started, restart the service.This must be
     done every time you log into Windows NT 3.51/NT 4.0.

8-4. With Windows NT 3.51/NT 4.0, when IntranetWare Client for NT is
     being used, if you try to uninstall the EPSON Status Monitor 2,
     the message "EPSON Status Monitor 2 currently in use. Can not be
     uninstalled." is displayed and you cannot uninstall it.

     (Solution)
     Use the Windows explorer to delete the following files from the
     directory in which EPSON Status Monitor 2 is installed.After
     deleting the files, delete EPSON Status Monitor 2. If you delete
     these files, you will not have a problem with the operation of
     the Novell IntranetWare Client for NT.

       NETWIN16.DLL
       CLNWIN16.DLL
       LOCWIN16.DLL
       NCPWIN16.DLL
       NWIPXSPX.DLL
       CLXWIN16.DLL
       CALWIN16.DLL

8-5. (DFX-8500 problem)When using the Paper Memory Utility, Windows
     shared printers don't display in printer list.

     (Solution)
     Don't use the Paper Memory Utility in the Windows shared printer.
     Use the Paper Memory Utility in the local connection,NetWare
     shared printer or LPR printer.


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General notice: Product names used herein are for identification 
purposes only and may be trademarks of their respective owners. 
EPSON disclaims any and all rights in those marks.

(C)SEIKO EPSON Corp.1998

END
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                                                                          
                      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