Contacting Customer Support

Troubleshooting

# Contacting Customer Support

> For users in North America
> For users in the United Kingdom and the Republic of Ireland
> For users in the Middle East
> For users in Scandinavia
> For users in South Africa
> For users in Australia
> For users in Singapore
> For users in Thailand
> For users in Indonesia
> For users in Hong Kong
> For users in Malaysia
> For users in India
> For users in the Philippines

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

- Product serial number
  (The serial number label is usually on the back of the product.)

- Product model

- Product software version
  (Click About, Version Info, or similar button in the product software.)

- Brand and model of your computer

- Your computer operating system name and version

- Names and versions of the software applications you normally use with your product

## For users in North America

If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service | Access
World Wide Web | From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information.
EPSON Internet FTP Site | If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password.
EPSON E-MAIL Technical Support | To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested.
Automated Telephone Services | A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911.

To speak directly to a technical support representative, dial: (562) 276-4322 (U.S.), or (905) 709-2170 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

- Product name

- Product serial number (located on the back of the printer)

- Proof of purchase (such as a store receipt) and date of purchase

- Computer configuration

- Description of the problem

| Note:

For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit our web site at http://www.epsonstore.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.

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## For users in the United Kingdom and the Republic of Ireland

#### http://www.epson.co.uk

Visit our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest EPSON software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Support Via Telephone

UK | 08701 637 766
The Republic of Ireland | 01 679 9015

#### Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Home Page: | http://www.epson.co.uk
Email: | info@epson.co.uk
Telephone: | UK 0800 220 546 The Republic of Ireland 1 800 409 132
Fax: | UK 01442 227271 The Republic of Ireland 00 44 1442 227 271

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## For users in the Middle East

Some of these services may be available in English only.

#### http://www.epson.com

Select your country from our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest EPSON software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Technical Support Via Email and Telephone

Email: | epson_support@compubase.co.ae
Telephone: | +971 4 351 7777
Fax: | +971 4 351 6617

#### Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Select your country from our Internet home page at
http://www.epson.com.

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## For users in Scandinavia

Some of these services may be available in English only.

#### http://www.epson.com

Select your country from our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest EPSON software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Support Via Telephone

Denmark | 80 88 11 27
Finland | 0800 523 010
Norway | 800 11 828
Sweden | 08 445 12 58

#### Pre-Sales Enquiries Literature Requests and Nearest Dealer

Denmark | Home Page: | http://www.epson.dk
Telephone: | 38 48 71 37
Finland | Home Page: | http://www.epson.fi
Telephone: | 0981 710 083
Norway | Home Page: | http://www.epson.no
Telephone: | 231 62 124
Sweden | Home Page: | http://www.epson.se
Telephone: | 08 519 92 082

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## For users in South Africa

Some of these services may be available in English only.

#### http://www.epson.co.za

Visit our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest EPSON software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Support Via Telephone

Telephone: | (011) 444-5223 or 0800 600 578

#### Pre-Sales Enquiries Literature Requests and Nearest Dealer

Home Page: | http://www.epson.co.za
Telephone: | (011) 448-2736 or 0800 005 956

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## For users in Australia

EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

#### Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

#### Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, EPSON contact points, new product information and technical support (e-mail).

#### EPSON Faxback Service

EPSON Faxback service will fax you the latest specifications for most EPSON products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

#### EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your EPSON product. Our Pre-sales Helpdesk staff can provide literature on new EPSON products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone: | 1300 361 054
Fax: | (02) 9903 9189

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required.

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## For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

#### World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

#### Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problem

- Enquiries on repair service and warranty

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## For users in Thailand

Contact for information, support, and services are:

#### World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

#### Epson Hotline (Phone: (66)2-670-0333)

Our Hotline team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problem

- Enquiries on repair service and warranty

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## For users in Indonesia

Contacts for information, support, and services are:

#### World Wide Web (http://www.epson.co.id)

- Information on product specifications, drivers for download

- Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

#### Epson Hotline

- Sales enquiries and product information

- Technical support

Phone | (62) 21-572 4350
Fax | (62) 21-572 4357

#### EPSON Support Center

Jakarta | Wisma Bisnis Indonesia 3rd floor Jl. Letjen S.Parman Kav. 12, Slipi-Jakarta Phone/Fax: (62) 21-5357159
Bandung | Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766
Surabaya | Gedung Koko Perdana 3rd floor Jl. Jend. Basuki RakhmatNo. 105-107 Surabaya Phone/Fax: (62) 31-5458562
Yogyakarta | Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-566353/22-143

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## For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

#### Internet Home Page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

- Product information

- Answers to Frequently Asked Questions (FAQs)

- Latest versions of EPSON product drivers

Users can access our World Wide Web home page at:

> http://www.epson.com.hk

#### Electronic Bulletin Board System

An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:

BBS: | (852) 2827-4244

#### Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

Phone: | (852) 2585-4399
Fax: | (852) 2827-4383

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## For users in Malaysia

Contacts for information, support, and services are:

#### World Wide Web (http://www.epson.com.my)

- Information on product specifications, drivers for download

- Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

#### Epson Trading (M) SDN. BHD

Head Office.

Phone: | (60) 03-56288288
Fax: | (60) 03-56288388 / 03-56288399

#### Epson Helpdesk

- Sales enquiries and product information (Infoline)

Phone: | (60) 03-56288222

- Enquiries on repair services & warranty, product usage and technical support (Techline)

Phone: | (60) 03-56288333

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## For users in India

Contacts for information, support, and services are:

#### World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

#### Epson India Head Office - Bangalore:

Phone: | 5321 266-70
Fax: | 5581799/5321095

#### Epson India Regional Offices:

Mumbai | Phone: 8261516-17 Fax: 8257287
Delhi | Phone: 6447201-06 Fax: 6447205
Chennai | Phone: 8203940/41 Fax: 8272463
Kolkata | Phone: 2871355/56 Fax: 2871357
Hyderabad | Phone: 6329335/36
Cochin | Phone: 361638/362677 Fax: 352940
Pune | Phone: 4335460-ext 214 Fax: 4330881
Ahmedabad | Phone: 6407176/77

#### Help Desk

Nine City Help Line -9622 037766, available at Vadadora, Bangalore, Chennai, Hyderabad, Cochin, Mumbai, Pune, Delhi and Kolkata.

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## For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Corporation at the telephone and fax numbers and e-mail address below:
World Wide Web ( http://www.epson.com.ph)

Phone: | (63) 2-813-6567
Fax: | (63) 2-813-6545
E-mail: | customersupport@epc.epson.com.ph

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Helpdesk (Phone: (63) 2-813-6567)

Our Hotline team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problems

- Enquiries on repair service and warranty

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