Contacting Customer Support

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# Contacting Customer Support

Before Contacting Epson
Help for Users in Singapore
Help for Users in Thailand
Help for Users in Indonesia
Help for Users in Hong Kong
Help for Users in Malaysia
Help for Users in India
Help for Users in the Philippines

## Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
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## Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

### World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
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## Help for Users in Thailand

Contact for information, support, and services are:

### World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
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## Help for Users in Indonesia

Contacts for information, support, and services are:

### World Wide Web (http://www.epson.co.id)

Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
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## Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

### Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
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## Help for Users in Malaysia

Contacts for information, support, and services are:

### World Wide Web (http://www.epson.com.my)

Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
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## Help for Users in India

Contacts for information, support, and services are:

### World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.
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## Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation.

### World Wide Web (http://www.epson.com.ph)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
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