Troubleshooting Assistant

# Problems and Solutions

> You cannot select your scanner or printer in the Copy Utility dialog box
> You cannot make copy
> The Select Output Paper dialog box does not appear
> You cannot select a source other than Photo as the Source Type when using Multi Photo Feeder (option)
> The copied image has incorrect margins
> The edges of a document are not copied
> An error message appears and you cannot make any copy

This section helps you find out causes of problems and gives you solutions.

## You cannot select your scanner or printer in the Copy Utility dialog box

- Make sure the scanner and printer are turned on.

- Turn off the scanner, the printer, and the computer, and then check the connection of the scanner, the printer and the computer.

- Make sure the drivers of the scanner and printer are correctly installed. See the documentation that comes with your scanner or printer.

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## You cannot make copy

- Make sure the correct scanner and printer are selected in the Copy Utility dialog box. See Getting Started for more details.

- Make sure the reflective document mat is removed from the document cover of your scanner when you scan film.

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## The Select Output Paper dialog box does not appear

Depending on your printer model, the Select Output Paper dialog box may not appear. In this case, select a paper size and a media type in the printer driver's setting dialog box. For details, refer to your printer's documentation.

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## You cannot select a source other than Photo as the Source Type when using Multi Photo Feeder (option)

If you want to copy a document other than photo using the Multi Photo Feeder, replace it with the document cover. Close EPSON Copy Utility and restart it, and then make the settings over again.

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## The copied image has incorrect margins

- Select Output Paper Size (No Margins) as the Copy Size. If you specify a copy area, keep the aspect ratio of the trimming frame same as the Copy Size.

- When you select Document as the Source Type, you cannot copy without margin.

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## The edges of a document are not copied

If you copy using the printer's No Margins function, it expands the document. Therefore, the area over the paper size is not copied. Epson recommends that you perform a test copy to examine the results. Also, EPSON Copy Utility does not support the function to adjust the No Margins expansion area.

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## An error message appears and you cannot make any copy

- Make sure the document is set correctly.

- Check the light on your scanner. If the light flashes in red, see your scanner's documentation.

- Check to see whether any jammed paper or film is left in your scanner. To remove the paper, refer to your scanner's documentation.

- Check that EPSON Scan has already started or another application is using your scanner. In this case, close EPSON Scan and the application, and then restart EPSON Copy Utility.

|  | Note:

When a document is light in color, an error message may appear and you cannot make any copy.

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