Troubleshooting

# Problems Loading/Selecting Photos

Cannot load image data
Cause | Solutions
The image data does not exist in the specified location. | Make sure that the format of the file in the specified location is supported by EPSON File Manager.
Insufficient space on the computer's hard disk or insufficient memory. | Free up sufficient space for EPSON File Manager to operate, or install more RAM.
The number of pixels in the image being loaded is too small or too large. | Make sure that the image size is readable by EPSON File Manager and reload an image of a readable size. Refer to Supported Image Files in this guide.

Cannot load photo data from a memory card
Cause | Solutions
The photo data is not saved on the memory card. | Take the photo again. See your digital camera's documentation for details.
The photo data does not exist on the memory card. | Make sure that the format of the file on the memory card is supported by EPSON File Manager.
The PC card is not inserted into the appropriate card slot correctly. | Insert the PC card correctly into the appropriate card slot.
The card is damaged. | Use a new memory card. For details, see your digital camera's documentation.

Cannot load image data from scanner
Cause | Solutions
The image data is not a 24-bit color, 8-bit gray or 1-bit monochrome image. | Change the color setting to 24-bit color, 8-bit gray or 1-bit monochrome, and then reload the data.
The TWAIN driver of the scanner is not installed. | Install the TWAIN driver by referring to your scanner's documentation.
When images are being read from your scanner, the TWAIN window is open in the background of this software application. | Close the TWAIN window that is left open, then click again.

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