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<title type="content">
<title>LaserJet Help</title>
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<t01 type="content">
<bold16gold>Printer not found on network</bold16gold>
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<body>The installer cannot find the printer on the network.

To let HP guide you through the steps of finding the printer on the network, click <bold12>Guide Me</bold12>.

Advanced users can click "Advanced Troubleshooting Steps" to read text-only steps for finding the printer on the network.</body> 
</t01>

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<t02 type="content">
<bodyLinkLine1>» Advanced Troubleshooting Steps</bodyLinkLine1><br/>
<bodyLinkLine2></bodyLinkLine2>
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<t03 type="content">
<bold16gold>Printer not found troubleshooting steps</bold16gold> 
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<bodyNumList>1. Verify that the product is on and ready.

2. Make sure that the product is connected to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. The amber activity light and the green link status light next to the port connection on the back of the product should be lit.

3. From the product control panel, print a configuration page and locate the product IP address.

4. Use the command prompt to ping the product from your computer. For example: ping 192.168.45.39</bodyNumList>

<bodyMargin>If you are able to ping the product, verify that the IP address configuration for the product is correct on the computer. If it is correct, delete and then add the product again.

If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. Verify that the ping command is successful for other devices on the network (if not, a firewall might be blocking the ping command).

Or, try opening the embedded Web server to verify that the computer is communicating with the product.</bodyMargin><br/>
</t03>

<t04 type="content">
<bold16gold>Discover the printer on a wired network</bold16gold>
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<body>Ensure the product is powered on and indicates <bold12>Ready</bold12>.</body> 
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<t05 type="content">
<bold16gold>Discover the printer on a wired network</bold16gold>
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<body>Ensure that an active network cable is connected to the network port on the product.</body> 
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<t06 type="content">
<bold16gold>Discover the printer on a wired network</bold16gold>
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<body>If the product is correctly connected to the network, it should have an IP address. Print a product Configuration Page, and locate the IP address on the Configuration Page.</body> 
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<bodyLinkLine1>» How to print a Configuration Page</bodyLinkLine1><br/>
<bodyLinkLine2></bodyLinkLine2>
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<t08 type="content">
<bold16gold>Discover the printer on a wired network</bold16gold>
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<body>Enter the IP address manually into the appropriate box in the installer, and then continue installing the software.

If the installer still cannot find the product on the network, you might have firewall software preventing the product's discovery. HP recommends that you leave your firewall software enabled. But do allow all HP programs to proceed by selecting "Continue" or "Unblock" or "Allow" when prompted by firewall or anti-virus software. Blocking an installation can cause it to fail.

If security software is not blocking the discovery, the product might be connected to a subnetwork different from your computer. Contact your network administrator for further assistance.</body> 
</t08>

<t09 type="content">
<bold16gold>Power on the product</bold16gold>
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<body><bold12>Note:</bold12> Ensure that all packing tape and shipping locks are removed. Ensure that paper is loaded in the paper tray.

Connect the power cord between the product and a grounded AC outlet, and then press the product power button to <bold12>On</bold12>.</body> 
</t09>

<t10 type="content">
<bold16gold>Connect a network cable</bold16gold>
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<body>Connect an active network cable to the network port on the product. Wait a few minutes for the product to establish an IP address on the network.

If the lights on the network port are not blinking, the network cable is not active. Ensure the cable is connected to an active network. If it is, consider trying another cable or test the cable on another device.</body> 
</t10>

<guideButt type="content">
<butt11>Guide Me</butt11>
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<backButt type="content">
<butt11>Back</butt11>
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<showButt type="content">
<butt11>Show Me</butt11>
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<nextButt type="content">
<butt11>Next</butt11>
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<contButt type="content">
<butt11>Continue</butt11>
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<exitButt type="content">
<butt11>Exit</butt11>
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